The Expect More Group
Business growth strategy session with local business owners

Business Growth Strategist

Helping small businesses grow revenue through better sales, better systems, and better strategy.

Most businesses don't need more leads. They need to convert more opportunities, improve customer experience, strengthen follow-up, and eliminate hidden revenue leaks.

The Diagnosis

Is your business leaving money on the table?

Growth rarely stalls for one dramatic reason. It stalls in eight small places at once.

Low lead conversion

Plenty of interest. Not enough closed business.

Poor follow-up

Opportunities die quietly in an inbox or a notebook.

No repeatable sales process

Results depend on who happens to answer the phone.

Inconsistent customer experience

Every customer gets a slightly different company.

Lack of referrals

Happy customers, but no system that asks.

Team accountability issues

Standards exist in your head, not in the business.

Owner overwhelmed

You are the bottleneck and the backup plan.

Growth has plateaued

More effort, same revenue, thinner margins.

Free guide

The 10 Hidden Revenue Leaks Costing Small Businesses Thousands Every Year

Get the guide

Capabilities

How I help

Business Growth Assessments

A structured deep-dive into where revenue is being won and lost.

Strategic Business Consulting

Clear priorities, sequenced decisions, fewer expensive detours.

Sales Training

Practical skills your team can use on the next call, not theory.

Leadership Coaching

Build leaders who hold standards without you in the room.

Customer Experience Optimization

Make the experience consistent, memorable and repeatable.

Referral Systems

Turn satisfied customers into a dependable growth channel.

Business Development

New revenue lines, partnerships and market expansion.

Growth Planning

A 12-month plan with numbers, owners and deadlines attached.

The Starting Point

The Business Growth Assessment

A focused 90-minute strategy session built to identify where revenue is hiding in your business and what's actually blocking growth. No generic playbook — we work through your numbers, your sales process and your customer experience together.

You walk away with

  • Business Growth Score
  • Hidden Revenue Opportunities
  • Sales Bottlenecks
  • Customer Experience Review
  • Growth Recommendations
  • 90-Day Action Plan
Shane Arnott, business growth strategist

Credibility

My experience

I've spent my career building, running and scaling real businesses — with payroll, customers and pressure. That's the lens I bring to yours: practical implementation over theory.

  • 25+ years building businesses
  • Entrepreneur
  • Business Coach
  • Sales Trainer
  • Leadership Mentor
  • Built and scaled multiple businesses
  • Practical implementation over theory

Sales Training

The S.H.I.F.T. Method logo

The S.H.I.F.T. Method®

A proprietary sales system built to improve communication, increase conversions, strengthen customer relationships and create consistent sales performance across a team.

Available to clients following the Business Growth Assessment

Who I Serve

Industries I work with

Contractors
Home Services
Automotive
Professional Services
Healthcare
Retail
Hospitality
Financial Services
Small Business Owners
Entrepreneurs

The Engagement

What working together looks like

  1. 01

    Discovery

    A short conversation about your business, your numbers and what's actually in the way.

  2. 02

    Business Growth Assessment

    The 90-minute working session that produces your score, opportunities and plan.

  3. 03

    Strategic Action Plan

    Priorities sequenced into a 90-day plan your team can execute.

  4. 04

    Ongoing Growth Partnership

    Coaching, training and accountability so the plan actually gets done.

Ready to expect more from your business?

Request an Assessment

Tell me about your business

No pitch. A real conversation about where your growth is stuck.

Your information stays private. Serving Tri-Cities, WA and businesses nationwide.